Narrative

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Two Challenges: The Promise Of Social BPM Depends On Better Governance & Better Technology

On his ebizQ blog, Peter Schooff asked an important question (June 2012): "Has social BPM fallen short of expectations so far?"  If you are exploring the promise of social BPM, the answers to Peter's questions are worth reading.  Your host believes there are two key challenges before we will realize the promise of social BPM: (1) a technology challenge and (2) a governance challenge.  Here are your host's comments, mirrored from ebizQ:

Some of the challenge around social BPM is associated with expectations and hype contrasted with the immaturity of social BPM software technology. There is a huge amount of research around "work", "narrative", "story" and "annotation", but that research has not truly been engineered yet into social BPM products.  The result is that most current social products are not built on a solid model of how narrative works in the human mind and as communication transactions between actors. And typically, a model of "work", i.e. what should be the subject of conversation, is also missing. But, over time we should see these challenges addressed, and surely the result will be very exciting.

However, I believe there's another challenge beyond technology, which may be more difficult to solve. This is the challenge of "social technology governance".

. . . read more

Good Software For Human Beings -- The Secret Is Narrative

What is the secret to great software for human beings?  Not just any secret, but the secret?

The qualifier "for human beings" is an important caveat to this dramatic question -- because there is lots of great software which performs work not strictly for human beings.  For example, powerful mainframe software manages the insurance contracts for millions of insured people.  While the ultimate beneficiaries of such marvellous technology are human beings, the sorting and update and retrieval of these records could better be described as "for the organization".  Software "for human beings" implies software that is directly and specifically intended to augment the brain power of an individual human.  Examples of software "for human beings" include email clients, contact managers (CRM), personal information managers (PIMS), word processing etc., graphics editors.

The secret to great software for human beings is support for narrative. 

Narrative, which is a more formal way of saying "story telling", is about the meaningful progression of events organized starting from a single point of view.  Stories can utlimately weave together many individual stories, but the building block of narrative has to be the story from one person's point of view. . . . read more

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