Predicates, Ontologies-of-the-Personal, Autonomous Actors, Story Telling, Personal Narratives, Human Beings, Consumerism, Moral Agency

warning: Creating default object from empty value in /home/personal/public_html/decisionmodels.org/modules/taxonomy/taxonomy.pages.inc on line 33.

Two Challenges: The Promise Of Social BPM Depends On Better Governance & Better Technology

On his ebizQ blog, Peter Schooff asked an important question (June 2012): "Has social BPM fallen short of expectations so far?"  If you are exploring the promise of social BPM, the answers to Peter's questions are worth reading.  Your host believes there are two key challenges before we will realize the promise of social BPM: (1) a technology challenge and (2) a governance challenge.  Here are your host's comments, mirrored from ebizQ:

Some of the challenge around social BPM is associated with expectations and hype contrasted with the immaturity of social BPM software technology. There is a huge amount of research around "work", "narrative", "story" and "annotation", but that research has not truly been engineered yet into social BPM products.  The result is that most current social products are not built on a solid model of how narrative works in the human mind and as communication transactions between actors. And typically, a model of "work", i.e. what should be the subject of conversation, is also missing. But, over time we should see these challenges addressed, and surely the result will be very exciting.

However, I believe there's another challenge beyond technology, which may be more difficult to solve. This is the challenge of "social technology governance".

. . . read more

McKinsey On Sales Process Failures -- Also, John's Comment -- "Ironic Lack Of Theory"

Unused PhoneThe boffins at McKinsey have just issued a stirring call to "free the reps"!

According to the consulting company, at one representative global firm, 75% of inside sales reps' time was spent not selling!

This frustrating sales situation is not uncommon, despite what McKinsey says is "the guiding principle of all sales operations", which is "to maximize time for selling and relationship building".  Of course sales people and sales executives, and probably even general management, all know that sales people should be selling.  But given that sales people everywhere are facing similar issues, it's helpful to have a spotlight on the situation.

As a professional B2B sales person focused on BPM, your host is naturally interested in the subject of the McKinsey article -- and how BPM is one point of leverage for improving sales operations.  The McKinsey article also raises larger questions about sales management; your host has now commented on these issues in the letter below. 

You can read the whole McKinsey Quarterly article and follow up reader comments including your hosts' comment, at the following URL. (Please note you will need to register, although there is no charge.)

. . . read more

Good Software For Human Beings -- The Secret Is Narrative

What is the secret to great software for human beings?  Not just any secret, but the secret?

The qualifier "for human beings" is an important caveat to this dramatic question -- because there is lots of great software which performs work not strictly for human beings.  For example, powerful mainframe software manages the insurance contracts for millions of insured people.  While the ultimate beneficiaries of such marvellous technology are human beings, the sorting and update and retrieval of these records could better be described as "for the organization".  Software "for human beings" implies software that is directly and specifically intended to augment the brain power of an individual human.  Examples of software "for human beings" include email clients, contact managers (CRM), personal information managers (PIMS), word processing etc., graphics editors.

The secret to great software for human beings is support for narrative. 

Narrative, which is a more formal way of saying "story telling", is about the meaningful progression of events organized starting from a single point of view.  Stories can utlimately weave together many individual stories, but the building block of narrative has to be the story from one person's point of view. . . . read more

The Future Is Personalized -- But Will You Be Subject Or Predicate? (Part I)

Amit Kapur, former COO of MySpace, has a fascinating short item today entitled "The Future Will Be Personalized"  (http://techcrunch.com/2010/11/16/the-future-will-be-personalized/ Nov 16th, 2010).  He has a terrific graph about signal-to-noise ratios and information production and overload. And he identifies various new technologies coming out of academia as a remedy for the near-impending collapse of our human ability to sift through the deluge of data.  Identifed solutions include, in particular, natural language processing and semantic technologies. . . . read more

The Big Red Box On Wheels -- "Ontologies-Of-The-Personal" Since FOIS '01

Almost 10 years ago, your host attended FOIS '01, in Ogunquit, Maine.  Having been introduced to the world of software ontologies in conversation with Prof. Graeme Hirst of the University of Toronto, your host developed a serious interest in the world of ontologies, on both a personal and a business level. 

His specific interest in ontologies is modelling of the work activities of the "autonomous human actor".  A short essay on this interest can be found here:  www.personalontologies.com. Your host's overall interest in ontological engineering is mainly from business and journalistic perspectives, a natural inclination given his IT career which started in IT market research, then progressing to enterprise software sales.

Over the course of 10 years it is possible to observe that as a subject of serious ontological engineering research, the autonomous human actor has gone from "invisible" in the years 2000 and 2001 to "slightly more visible" now, in 2010.  It's an interesting phenomenon how "the human" is, in most software schemes, what can only be described as "the least privileged subject".  It is true that If one removes "autonomous" from the formula "autonomous human actor", the "human actor" at least is privileged, but in your host's view, generally only as a captive agent of the organization. . . . read more

Syndicate content